Returns and Refunds Policy

This document provides you with the correct steps and procedures for claiming your warranty, your rights as a consumer to return a product and also governs the rules for these procedures. Please read them carefully and completely before purchasing goods from The Hobby Warehouse Ltd. or attempting to make a warranty claim.

Receiving Your Order

When you receive your order, please follow these procedures:

Make sure that the correct goods have been sent to you.
Carefully unpack and inspect all packaging and contents, taking care not to damage the original packaging.
Do not throw away any of the original packaging materials, such as boxes, instructions, inserts, bags etc. until you are satisfied with your order.
Please keep the supplied invoice in a safe place.
Enjoy your new product!

** Read all instructions and manuals included in your package and make sure you understand it in full before using your goods. Once a product has been used it may not be possible to return it if the fault was caused due to user error. Damage sustained as a result of a crash is not able to be covered under warranty.

How To Return An Item

1. Please email admin@thehobbywarehouse.co.nz to request a refund or warranty and we will assign you a #Tracking Number.

2. Mail your returned item to:

     The Hobby Warehouse Ltd.
     Returns Department #Tracking Number
     13B Hollyhock Place,
     Browns Bay,
     Auckland,
     0630

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Order Returns

If the item that you've purchased from The Hobby Warehouse Ltd. is in original unused condition with original packaging, you may return the item for an exchange or refund. Goods returned must be in its original unused condition with original packaging and all the included accessories. We do not accept any crash damaged parts, items that have been modified or used for return or exchange. You must return the item within 7 days of your purchase and will be responsible to cover any cost to return the item to us.

Warranty

It is IMPORTANT to contact The Hobby Warehouse Ltd. via our website contact form immediately if you believe that an item is defective in any way and you believe a warranty claim needs to be performed. If parts are purchased from us and there is a fault during the warranty period that is attributable to a manufacturing defect, the parts will be replaced or repaired by The Hobby Warehouse Ltd. Warranty does not cover damage to goods caused by customers such as:

Misuse, ill-treatment or crashes (caused for any reason).
Not following the manual or the correct procedures.
Tampering with manufacturer’s internal components or original settings.
Any consequential damage to other parts or the loss of data.

Liability of the product is restricted to the sale price of the product. Please make sure that you properly tested all electrical components before installing them.

Return and Warranty Exceptions

Products that are physically damaged via impacts, incorrect batteries or via other objects such as mud, pebbles, sand, water, corrosive liquids or any other form of physical alteration are not covered by warranty.

Warranty and Refunds Turnaround Time

The Hobby Warehouse Ltd. shall process warranty and refunds promptly and within a reasonable period from the time that they are received by us. Please understand the time involved for a warranty claim will include: the time it takes for you to send us the item, our time to test, repair or replace the item, and the shipping back to you, the customer.

Restocking Fee

If the original packaging has been opened, we will refund 80% of the products purchase price to cover repacking and rechecking costs. The restocking fee will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Disclaimer

The Hobby Warehouse Ltd. accepts no responsibility for the improper installation and use of purchased products. Please make sure that you properly tested all electrical components before installing them. Liability of the product is restricted to the sale price of the product.

Batteries and Battery Chargers safety

Please note that engaging in electronic hobbies often involves dealing with rechargeable batteries. Lithium batteries can be dangerous and therefore require additional precautions. The warranty period for Lithium Batteries is 30 days unless stated otherwise in the product listing.

Always use a charger that is made to charge Lithium batteries.
Make sure that the settings of the lithium charger are correct according to the specifications of the battery pack.
Ensure that all the charge leads are correctly connected.
Charge your batteries on a surface that won't easily catch on fire.
Always try to charge your Lithium batteries at a rate of 1C or less.
Never try to charge a damage Lithium battery.
Never let the positive and negative leads touch each other.
Never recharge batteries unattended or overnight, recharging should always be supervised.
Always recharge batteries in a fire-safe, cool and well ventilated area.
Never allow children to handle or recharge batteries and electrical items.
Store batteries in a fire safe bag or area, and ensure terminals cannot short out.

**Not following these precautions may lead to damage to the battery, damage to the product, fire or serious injury!

Returning Customer

New Customer