Ordering

What should I do when I receive my order?

Make sure that the correct goods have been sent to you.
Carefully unpack and inspect all packaging and contents, taking care not to damage the original packaging.
Do not throw away any of the original packaging materials, such as boxes, instructions, inserts, bags etc. until you are satisfied with your order.
Enjoy your new product!

** Read all instructions and manuals included in your package and make sure you understand it in full before using your goods. Once a product has been used it may not be possible to return it if the fault was caused due to user error. Damage sustained as a result of a crash is not able to be covered under warranty.

Lost parcels

If you believe that your parcel is lost, please contact the courier company to track down your parcel. If you still have problems tracking down your parcel send us an email with your order details explaining the situation and we'll follow up with the courier company.

It is always worth to do a quick search around the house (front door, backdoor, carport, mail box and the neighbours).
 

I've received the wrong item?

If you have received the wrong parcel or the parcel is incomplete, don't panic.

Keep all the packing and product materials 100% as you received it. Get in contact with us immediately and we'll correct the order for you.

**Never accept a parcel that is crushed, damaged or has been left open from the courier!

I want to change my order?

Please send us an email including your order number at admin@thehobbywarehouse.co.nz. We'll get back to you asap.

Due to the possible delay in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched. Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time.