Order Problems
Lost parcels
If you believe that your parcel is lost, please contact the courier company to track down your parcel. If you still have problems tracking down your parcel send us an email with your order details explaining the situation and we'll follow up with the courier company.
It is always worth to do a quick search around the house (front door, backdoor, carport, mail box and the neighbours).
Wrong item received or parcel missing items
If you have received the wrong parcel or the parcel is incomplete, don't panic as we'll correct the order for you. Keep all the packing and product materials 100% as you received it. Get in contact with us and we'll sort it out for you.
**Never accept a parcel that is crushed, damaged or has been left open from the courier!
Changes to orders after payment
If you would like to change the details on your order you need to contact us immediately. The safest way to change your address is by calling us on 0210791056. Please leave a message if we do not answer the phone immediately. We'll get back to you asap.
Due to the possible delay in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched.
Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time.